Help centre

Pick a topic. Each one points to short answers and, where useful, a page with more detail.

Getting started

What the site does, who can use it and how to make your first request.

How requests work, where the call takes place and what to do about cancellations.

Why times look the way they do and how to change your zone.

How conversations open and how ratings work.

Applying, approval, editing your profile and switching views.

Email verification, passwords, Google sign-in and removing your account.

What is shared, what is kept and how to stay safe.

Reporting content and people, and what admins can do.

Missing emails, missing buttons, wrong times, broken links and no-shows.

Write to us. Tell us what you tried and what happened. Replies are from a person and can take a few working days.