Contact
Messages are read by a person, not a ticket system. Clear details help us give you a useful answer.
Send us a message
Questions, bugs, account removal, or something that does not work as described. We aim to reply to general questions within a few working days. Privacy requests are answered within 30 days.
Reporting a bug
The more precise you are, the faster we can find it.
- The email address on your account, so we can find your record.
- What you were trying to do, and what happened instead.
- The page address (URL) where it happened.
- The date, time and time zone it happened.
- Your browser and device, for example Firefox on Windows or Safari on iPhone.
- A screenshot, with any private details hidden.
- The exact wording of any error message.
Never send us
- Your password, or a password reset link.
- Payment card or bank details.
- Government ID numbers.
What to expect
Reports and grievances are acknowledged within 24 hours and resolved within 15 days. Privacy requests are answered within 30 days. Security reports are acknowledged within 5 working days. Other messages usually get a reply within a few working days, and some take longer. There is no support team on call.
Urgent matters, such as a safety concern about a session that is about to happen, are not something an email inbox can handle in time. Use the cancel option (up to 2 hours before a session) and leave the call if you feel unsafe.